Robi Simao

Currently manage a diverse portfolio of dealerships, driving business strategy and ensuring compliance within the automotive finance sector.

• Strategically allocated and managed targets across assigned portfolios, successfully driving business strategy and achieving key performance indicators.
• Cultivated and maintained robust relationships with key external and internal stakeholders, enhancing service deliverables and fostering collaborative partnerships.
• Proactively identified and resolved errors and omissions within the portfolio, ensuring effective management and operational efficiency.
• Ensured 100% compliance of dealerships with industry legislation, established norms, and risk management standards, mitigating potential liabilities.

Served as a brand ambassador, driving market share growth and expanding the dealer network for AA Warranties within a 6-month tenure.

• Expanded AA Warranties' market share by cultivating and maintaining strong relationships with existing dealerships and onboarding new partners.
• Drove significant area sales growth and identified new customer acquisition avenues by proactively engaging with potential clients.
• Streamlined stakeholder interactions across the sales-to-claims process, enhancing overall customer experience and operational flow.
• Conducted comprehensive training workshops for associated automotive workshops, improving their understanding and adherence to claims processes and procedures.

Managed dealer relationships and drove business development initiatives for nearly a decade, consistently achieving strategic objectives and ensuring compliance.

• Managed and optimized a large portfolio of dealer accounts over 9 years, consistently achieving and exceeding sales targets and business growth objectives.
• Developed and executed strategic business plans, including target allocation per portfolio, to drive significant business expansion and market penetration.
• Cultivated and sustained long-term, high-value relationships with a broad network of external and internal stakeholders, ensuring seamless service delivery.
• Implemented robust risk management protocols, ensuring all dealerships adhered to industry legislation and internal standards, minimizing compliance risks across the portfolio.

Led a team of consultants to achieve sales fulfillment and operational efficiency, optimizing client turnaround times and staff performance.

• Led and managed a team of consultants, ensuring the attainment of sales fulfillment targets and optimizing client turnaround times within specified SLAs.
• Monitored, managed, and reported on team productivity, adherence, and quality, driving continuous performance improvement initiatives.
• Designed and delivered ongoing training and coaching programs, enhancing staff product knowledge and ensuring continuous professional development.
• Streamlined internal processes and implemented improvements, resolving operational inefficiencies to enhance overall team and organizational effectiveness.